BWAY has a history of great customer relations. It’s because our employees know customer service and responsiveness are just as important as the containers we manufacture and sell. From our established and knowledgeable sales force to our customer service representatives and technical support teams, we maintain multi-level, consistent customer contact. Through redundancy in human service and support, we continue to set the bar on the benefits of BWAY our customers value most.

Customer Service Representatives—Always in the Customer’s Line of Sight

When customers call on BWAY, they have direct lines to their dedicated BWAY customer service representatives (CSR)—not a central corporate office. Our CSRs and technical support teams are stationed at our plants, so it’s not uncommon to see them with their sleeves rolled up, wearing safety glasses and work shoes. At the plants, our CSRs stay close to scheduling and inventory people and processes, where they’re able to fulfill day-to-day customer needs quickly and efficiently. CSRs live with customer orders from start to finish and are also a vital link between BWAY customers and our manufacturing, engineering, and logistics teams.

Technical Service Teams—Central to BWAY’s Service Delivery System

BWAY’s engineering specialists spend a great deal of time in the field with our customers, inside their plants, providing in-depth technical expertise and support for integrating our products into their operations. They’re also dedicated to helping customers isolate and resolve broader issues. Through continual monitoring and evaluations, our experts guide quality control and assurance initiatives at BWAY. They are critical to research and development for new and redesigned products, and for ensuring effective implementations and changes for both BWAY manufacturing processes and our customers’ operations.