We understand that responsive service is critical in meeting the production requirements of our customers. Our staff includes knowledgeable sales managers, experienced customer service representatives (CSRs) and skilled technical support teams to address every request. This allows us to maintain consistent, multi-level customer contact.
When customers call, they speak with dedicated CSRs, not a central corporate office. Our CSRs are stationed at our plants. They monitor scheduling, inventory and manufacturing for quick and efficient fulfillment of daily customer needs. Our plant employees live with every order from start to finish. They are a vital link between customers and our manufacturing, engineering and logistics teams.
Our technical support teams visit customer plants to provide in-depth expertise and support the integration of our products into their operations. They help customers isolate and resolve broad issues. Through continual monitoring and evaluation, our experts guide quality control and assurance initiatives at BWAY. They are critical to our research and development and ensure effective integration of our products with customer operations.